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Stories Comments Both
petty complaints Bah! I need to win the lottery! So I do not have to work with people.
by Vanessa
gfd messagesYahooICQ
(whore@godfuckingdamnit.com) on Nov 15, 2004 05:55:49 PM

If you were logged in, you could vote for this story!

Okay. Ever work with someone that all they do is bitch? They do it so often that you can not be around them because of it. Then the things they bitch most about they themselves do!
 
Okay. At my job we have customers according to your letters. I deal with customers whose names are from D- G. Sometimes I get calls from customers that are not mine. We all do no big surprise there. However there is one rep that complains that if one of her customers calls in and someone gets the call instead of just doing it, she gets a note that says what to do. I understand her frustration. I feel the same way. If you are going to post a cute little note on my desk about a job just do the damn thing, is it really that hard?

Then we fast forward to today. I get back from lunch and I have this job with her hand writing on it saying NO LIDS. Okay, that is great and everything, but you think that you could have called the customer instead of leaving me a note telling me what to do? It really irks me beyond belief. *L* Sometimes, I think the things we hate in others is because we know they are faults in ourselves? Maybe? Something to think about I guess.

[ Comment on this story ]


    wow thumbs upthumbs up
    by thoughtsthrenody
    gfd messages
    on Nov 15, 2004 06:23:18 PM
    (#16949)
    I'm actually impressed at how painful it was just trying to wade through all that. Does anyone actually re-read what they post? *shudder* What frightens me most is the fact that people type in the same manner that they think... and after reading the above... aw fuck it nevermind.
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    Well...
    by dwc(danieltwcNO@SPAMyahoo.com)
    gfd messages
    on Nov 15, 2004 07:09:32 PM
    (#16950)
    When I did tech support a couple of years ago, each member of the group agreed to let one person handle an issue. If we needed help solving some problem, we put the customer on hold and asked around. (We only escalated problems if absolutely necessary.) If a customer called back and said "I was talking to Doug earlier", we passed the customer on to Doug. It was easier for us and for the customer, since we didn't have to get an explanation of the problem from the beginning. Customers also don't like being passed around from person to person, in my experience.

    It sounds like you should pull her aside and calmly explain your position. She can't expect you to make a judgement call for each customer who calls in. How are you supposed to know how complicated the problem will be?
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    Had my vote for #1 at dunce
    by Leighto
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    on Nov 15, 2004 07:14:39 PM
    (#16951)
    "Ever work with someone that all they do is bitch?"
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    (#17358)
    that story was far too vague, you need to be more specific. read through it befor you post. with the sticky notes, what are you talking about? i don't mean to be disrespectful, maybe i'm even an idiot, but i don't get the thing with the notes
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    Well the first couple of lines had my attention. Not enough anger
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